(Why the customer isn’t always right)
Firstly, this article isn’t intended to be a rebuttal of Rob Swan’s excellent article on A List Apart (In Defense of Difficult Clients). It’s a really good piece and makes important points regarding the developer/customer relationship.
My intention with this post is to raise the, somewhat thorny, issue of what to do when a client wants something that’s against your techie morals. Consequently, I hope this posting is of interest to both developers and customers. Continue reading